Additional Email Addresses:
Phil Catlett, President & CEO
phil@westernmichigan.bbb.org
Primary contact for all administrative, legal, financial and policy related issues. Contact also for all speaking engagements, media contacts and complaints about BBB performance.
Barbara Krzemien, Director of Operations
barbara@westernmichigan.bbb.org
Primary contact for membership information, accounts receivable/payable, local charity information and auto related arbitrations.
Terry Glenn, Trade Practice Supervisor
terry@westernmichigan.bbb.org
Primary contact for all consumer and business complaints; trained mediator and contact for all, NON-AUTO ARBITRATIONS.
Sheila Balczak, Customer Information Specialist
sheila@westernmichigan.bbb.org
Reliability reports, information requests, advertising review and general information
Melissa Caldwell, Customer Information Specialist
melissa@westernmichigan.bbb.org
Reliability reports, information requests and general information
Kathryn Crawford, Records Administrator
kathryn@westernmichigan.bbb.org
Primary contact for all BBB-WMI member and non-member account information.
Adam Offenbecker, MIS System Analyst
adam@westernmichigan.bbb.org
Responsible for all MIS related items and Voice Response System.
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