Additional Email Addresses:
Phil Catlett, President & CEO
bbbpresident@iserv.net
Primary contact for all administrative, legal, financial and policy related issues. Contact also for all speaking engagements, media contacts and complaints about BBB performance.
Barbara Krzemien, Director of Operations
bbbops@iserv.net
Primary contact for membership information, accounts receivable/payable, local charity information and auto related arbitrations.
Terry Glenn, Trade Practice Supervisor
bbbprob@iserv.net
Primary contact for all consumer and business complaints; trained mediator and contact for all, NON-AUTO ARBITRATIONS.
Sheila Balczak, Customer Information Specialist
bbbads@iserv.net
Reliability reports, information requests, advertising review and general information
Melissa Caldwell, Customer Information Specialist
bbbtpa@iserv.net
Reliability reports, information requests and general information
Kathryn Crawford, Records Administrator
bbbinfo@iserv.net
Primary contact for all BBB-WMI member and non-member account information.
Adam Offenbecker, MIS System Analyst
bbbcis@iserv.net
Responsible for all MIS related items and Voice Response System.
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