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12/14/2011

CONSUMER & BUSINESS ALERT - Fake BBB Email

THOUSANDS OF BUSINESSES AND CONSUMERS ARE BEING EFFACTED BY THIS! Beware of fake complaint email claiming to be from bbb.org If you receive the fake complaint Email, DON’T OPEN IT! The Better Business Bureau is warning businesses to beware of a malicious email that pretends to be from the BBB about a complaint filed against the company.

03/24/2011

Complaints to BBB up 10% Nationwide

Grand Rapids, MI – March 23, 2011 – According to an annual report released today by Better Business Bureau, consumers filed 1.1 million complaints against North American businesses in 2010, reflecting a ten percent increase over the previous year. Consumers also turned to the non-profit more than 87 million times for help researching businesses across North America, a whopping 37 percent more than in 2009.

01/18/2011

Complaints down in 2010 & Inquiries UP 40% at Regional BBB

The Better Business Bureau of Western Michigan reports that complaints were down 5% in 2010 vs. 2009, while the number of inquiries/reports issued was up 40% for the year. This reflects the increased access via the internet as well as consumes being more cautious and careful by checking companies out before making a major buying decision.

08/02/2010

CONSUMER ALERT: Satellite TV Complaints Reveal Common Customer Grievances

August 2, 2010 – Grand Rapids, MI – In the past three years, more than 53,000 customers have complained to the Better Business Bureau about satellite TV providers, with 39,000 of those complaints filed against DirecTV and 13,000 filed against Dish Network. Many complaints stem from fees and terms outlined in the customer agreement and the BBB recommends that TV viewers planning to make the switch to satellite should read the fine print closely.

04/30/2010

Complaints to BBB Against Debt Settlement Companies on the Rise

The Better Business Bureau is warning financially troubled families to beware of misleading debt settlement companies that claim they can easily reduce or eliminate credit card debt. Since the start of the recession, the BBB has received more than 3,500 complaints from individuals, including many who paid hundreds of dollars in upfront fees to debt settlement companies but only fell deeper into debt.

04/13/2010

BBB Warns Businesses About New Phishing Attack

The Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from the BBB about a complaint filed against the company. The e-mail first came to the BBB’s attention on April 12, 2010.

01/12/2010

BBB Top 10 Scams/Inquiries/Complaints for 2009

Top 10 Scams, Rip-Offs, Inquiries and Complaints for 2009

10/20/2009

CONSUMER ALERT - BBB Warns of New Phishing Email Posing as BBB Complaint Confirmation

The Better Business Bureau is alerting Michigan consumers and businesses about a new phishing attack that resembles an email confirmation claiming the recipient has filed a complaint with the BBB of Western Michigan about a business. The malicious emails first came to the attention of the BBB on Thursday, October 15.

10/16/2009

BBB Warns of New Phishing E-mail Posing as BBB Complaint Confirmation

Better Business Bureau is alerting consumers and businesses about a new phishing attack that resembles an e-mail confirmation claiming the recipient has filed a complaint with BBB about a business. The malicious e-mails first came to the attention of BBB on Thursday, October 15.

08/01/1998

FTC - Resolving Consumer Disputes: Mediation and Arbitration

How frustrating! You buy a product and it breaks. You try to return it or have the company fix it, but don't succeed. You talk with the salesperson, speak with the manager, and write letters to the company, and still you're not satisfied with the company's response.


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