BBB of Western Michigan, Inc.
Serving 38 counties in the Western Michigan Area
Trust Building
40 Pearl NW Suite 354
Grand Rapids, MI 49503
(616) 774-8236 (Grand Rapids area)
(800) 684-3222 (from Western Michigan only)
(616) 774-2014 (FAX)
info@westernmichigan.bbb.org (Public Inquiries)
Phil Catlett, President & CEO
phil@westernmichigan.bbb.org Primary contact for all administrative, legal, financial and policy related issues. Contact also for all speaking engagements, media contacts and complaints about BBB performance.
Barbara Krzemien, Director of Operations
barbara@westernmichigan.bbb.org Primary contact for membership information, accounts receivable/payable, local charity information and auto related arbitrations.
Terry Glenn, Trade Practice Supervisor
terry@westernmichigan.bbb.org Primary contact for all consumer and business complaints; trained mediator and contact for all, NON-AUTO ARBITRATIONS.
Sheila Balczak, Customer Information Specialist
sheila@westernmichigan.bbb.org
Reliability reports, information requests and general information
Melissa Caldwell, Customer Information Specialist
melissa@westernmichigan.bbb.org Reliability reports, information requests and general information
Kathryn Crawford, Records Administrator
kathryn@westernmichigan.bbb.org Primary contact for all advertising complaints and questions and all BBB news releases.
Adam Offenbecker, MIS System Analyst
adam@westernmichigan.bbb.org Responsible for all MIS related items and Voice Response System.