Site Map

Site Map

Skip Navigation Links.
Collapse HomeHome
Collapse For ConsumersFor Consumers
Check Out a Business or Charity
Collapse ComplaintsComplaints
File a Complaint
Collapse View National Complaint StatisticsView National Complaint Statistics
2008 Complaint and Inquiry Statistics
2007 Complaint and Inquiry Statistics
2006 Complaint and Inquiry Statistics
2005 Complaint and Inquiry Statistics
2004 Complaint and Inquiry Statistics
2003 Complaint and Inquiry Statistics
2002 Complaint and Inquiry Statistics
Collapse Resource LibraryResource Library
Alerts
Tips
Collapse Consumer Tips CategoriesConsumer Tips Categories
Consumer Auto and Vehicle Tips
Consumer Charity Tips
Consumer Computer, Internet and Technology Tips
Consumer Family Tips
Consumer Finance and Credit Tips
Consumer Health Products and Services Tips
Consumer Home Improvement and Living Tips
Consumer Product Tips
Consumer Scam Prevention Tips
Consumer Pre-Purchase Information and Tips
Consumer Travel Tips
Consumer Disaster Preparedness Tips
Video Library
Collapse FTC Articles for ConsumersFTC Articles for Consumers
FTC Consumer Auto Guide
Collapse FTC Articles on Computers and the InternetFTC Articles on Computers and the Internet
FTC Consumer Article on Buying a Computer and Internet Access
FTC Consumer Entertainment Article
FTC Consumer Articles on Online Shopping and E-Payments
FTC Consumer Article on Privacy and Security
FTC Consumer Article on Spam E-mail
FTC Consumer Article on Web Scams
Collapse FTC Consumer Articles on Credit and LoansFTC Consumer Articles on Credit and Loans
FTC Consumer Article on Credit Cards and Consumer Loans
FTC Consumer Article on Credit Reports
FTC Consumer Article on Deb
FTC Consumer Article on Mortgages and Real Estate
FTC Consumer Article on Privacy
Collapse FTC Consumer Articles on Diet, Health and FitnessFTC Consumer Articles on Diet, Health and Fitness
FTC Consumer Article on Devices, Procedures & Treatment
Drugs & Dietary Supplements
FTC Consumer Article on Weight Loss & Fitness
FTC Consumer Article on Education, Scholarships and Job Placement
FTC Consumer Article on Energy and the Environment
FTC Consumer Article on ID Theft, Privacy and Security
Collapse FTC Consumer Articles on Investments and Business OpportunitiesFTC Consumer Articles on Investments and Business Opportunities
FTC Consumer Article on Franchise & Business Opportunities
FTC Consumer Article on Investment Schemes
FTC Consumer Work-at-Home Schemes
Collapse FTC Consumer Articles on Shopping for Products and ServicesFTC Consumer Articles on Shopping for Products and Services
FTC Consumer Article on Buying Plans
FTC Consumer Article on Clothing and Textiles
FTC Consumer Article on Funerals
FTC Consumer Article on Home Improvement
FTC Consumer Article on Jewelry and Art
FTC Consumer Article on Legal Services
FTC Consumer Article on Tobacco
FTC Consumer Article on Travel
FTC Consumer Article on Your Rights
Collapse Artículos en Español del FTCArtículos en Español del FTC
Automoviles
Compras de Productos y Servicios
Computadoras y el Internet
Credito y Prestamos
Dieta, Salud y Bienestar
Educacion, Becas y Empleo
Inversiones Y Oportunidades de Negocio
Robo de Identidad, Privacidad, y Seguridad
Telemercadeo y Servicios Telefonicos
Digital Offerings
BBB Books
E-lerts Mailing List
Collapse Senior Citizens ProgramsSenior Citizens Programs
Collapse S. C. A. M.S. C. A. M.
S. C. A. M. 2
Senior Solutions
Senior Volunteer Program
Lemon Law
BBB Interactive Quizzes
FTC Identity Theft Information & Forms
BBB Accredited Business & Charity Directory
Collapse Programs and ServicesPrograms and Services
BBB Reliability Reportsâ„¢
Collapse BBB AUTO LINE® BBB AUTO LINE®
File BBB AUTO LINE Complaint
List of Manufacturers in BBB Auto Line® Program
Collapse Learn More About Program EligibilityLearn More About Program Eligibility
Program Eligibility
Collapse Learn More About State Lemon LawsLearn More About State Lemon Laws
Pennsylvania Lemon Law Information
Florida Lemon Law Information
California Lemon Law Information
Ohio Lemon Law Information
New York Lemon Law Information
Illinois Lemon Law Information
Massachusetts Lemon Law Information
Georgia Lemon Law Information
Texas Lemon Law Information
Virginia Lemon Law Information
New Jersey Lemon Law Information
Description and Rules (For all states except California)
Descripción y Reglas Nacionales del Programa (no incluye ley limón de California)
BBB AUTO LINE® Program Description and Rules for California
BBB AUTO LINE® Descripción y Reglas del programa para California
Federal Trade Commission Rules for Independent Dispute Settlement Programs
FTC AUDIT on BBB AUTO LINE® Compliance with Federal Regulations
Collapse Feedback and TestimonialsFeedback and Testimonials
California Performance Survey (2006)
2008 BBB AUTO LINE Statistics
Manufacturer Contact Information
Collapse BBB Military Line ®BBB Military Line ®
BBB Army Line
BBB Air Force Line
BBB Navy Line
BBB Marine Corps Line
BBB Coast Guard Line
BBB Military Line Hot Topics
BBB Military Line e-Newsletter
Helpful Links and Resources for Military Families
Consumer Education and Information for Military Consumers
Collapse BBBOnLine®BBBOnLine®
Safe Online Shopping
Collapse Dispute Resolution ServicesDispute Resolution Services
Moving and Storage
Verizon Wireless
Right at Home
Collapse Dispute Resolution Evaluations and FeedbackDispute Resolution Evaluations and Feedback
Annual BBB AUTO LINE ® Statistics
Collapse Dispute Resolution Rules and BrochuresDispute Resolution Rules and Brochures
Dispute Resolution Processes and Guides
Dispute Resolution Mediation Rules and Guide
Rules for Informal Dispute Settlement
Rules of Conditionally Binding Arbitration
Moving and Storage Rules of Binding Arbitration
Rules of Binding Arbitration for Disputes Subject to Pre-Dispute Binding Arbitration Clauses
Rules and Regulations of Binding Arbitration
Collapse Dispute Resolution TrainingDispute Resolution Training
National Panel Arbitrator Requirements
National Panel Arbitrator Training Calendar
Better Business Bureau Arbitrator Application
Collapse BBB Secure Your ID  DayBBB Secure Your ID Day
BBB "Secure Your ID" Day - List of Participating Community BBBs
Identity Theft Prevention, Information and Resources
Find a BBB
BBB-WMI E-Lerts (Subscribe or Unsubscribe)
Request A Quote
BBB-WMI Staff Directory
BBB-WMI Board of Directors for 2009
BBB-WMI Compliment A Business
BBB-WMI Service Area
BBB-WMI Agency Links
BBB-WMI Automotive Advertising Standards
BBB-WMI Furniture Advertising Guide
BBB-WMI Name/Logo Violators
BBB-WMI Speakers Bureau
Integrity Awards
Collapse For BusinessesFor Businesses
Check Out a Business or Charity
Collapse Resource LibraryResource Library
Alerts
Tips
Video Library
Collapse TrainingTraining
Dispute Resolution Training
FTC Guide for Business: Protecting Personal Information
Collapse FTC Articles for BusinessesFTC Articles for Businesses
Advertising
Automobiles
Clothing and Textiles
Credit
Diet, Health and Fitness
E-Commerce
Energy and the Environment
Franchise and Business Opportunities
Fraud Prevention
Identity Theft, Privacy and Security
Resources For Your Business
Telemarketing and Direct Marketing
Collapse Artículos en Español del FTC para NegociosArtículos en Español del FTC para Negocios
Dieta, Salud y Bienestar
Prevencion de Fraude
Publicidad
Recursos Para Su Negocio
Robo de Identidad, Privacidad y Seguridad
Telemarcadeo y Mercado Directo
IRS Tax Center
BBB Books
ROSTER OF NEW BBB MEMBERS
ROSTER OF RENEWING BBB MEMBERS
Register with the BBB
Collapse Programs and ServicesPrograms and Services
Collapse Dispute Handling and ResolutionDispute Handling and Resolution
Dispute Resolution Training
BBB AUTO LINE®
Moving and Storage
Right at Home
Dispute Resolution Rules and Brochures
BBB EU Safe Harbor
BBB International Torch Awards
Collapse BBB EU Safe HarborBBB EU Safe Harbor
Pricing Information
BBB EU Safe Harbor Participants
Where Do I start?
BBB EU Safe Harbor Rules
Participation Agreement
BBB EU Safe Harbor Questions? Contact Us
Collapse BBBOnLineBBBOnLine
BBBOnLine: Why Your Business Should Participate
BBBOnLine Business Application
BBBOnLine Testimonials
BBB Code of Business Practices (BBB Accreditation Standards)
BBB TrustBrief
Training
Collapse BBB/Gallup Trust in Business IndexBBB/Gallup Trust in Business Index
Trust Trends
Factors Affecting Trust
Company Actions to Improve Trust
Public Policy Actions to Improve Trust
Negative Trust Factors
Leveraging BBB
Complaints
Collapse About BBB AccreditationAbout BBB Accreditation
Advertising BBB Accreditation
Collapse Apply for BBB AccreditationApply for BBB Accreditation
Accredited Business Benefits
Apply for Accreditation Consideration
Collapse BBB Code of Business Practices          (BBB Accreditation Standards)BBB Code of Business Practices (BBB Accreditation Standards)
Code Of Advertising
Code Of Advertising
Role of the BBB Brochure
Accredited Business Standards
Collapse Advertising Review ServicesAdvertising Review Services
Collapse National Advertising DivisionNational Advertising Division
About NAD
Collapse Membership and SubscriptionMembership and Subscription
NAD/CARU Electronic Delivery Form for Current CBBB Corporate Partners
Collapse Contact InformationContact Information
Andrea C. Levine, Senior VP and Director, National Advertising Division (NAD)
David G. Mallen, Assistant Director
Martin S. Zwerling, Assistant Director of Operations & Case Management
Mark Brian Levine, Senior Attorney
Annie M. Ugurlayan, Senior Attorney
Jennifer E. Fried, Staff Attorney
Shirin M. Zade, Staff Attorney
NAD Case Reports
Collapse Children's Advertising Review UnitChildren's Advertising Review Unit
Academic Advisory Board
Collapse SupportSupport
Benefits
CARU Supporters
How To Support
Collapse CARU Privacy ProgramCARU Privacy Program
CARU Safe Harbor Program Requirements
CARU Safe Harbor Compliance Checklist
CARU Self Assessment Form
Relevant Links
CARU Supporters
Collapse Contact UsContact Us
Wayne J. Keeley, Director, Children's Advertising Review Unit
Phyllis B. Spaeth, Assistant Director, Children's Advertising Review Unit
Christina Poturica, JD, Children's Advertising Review Specialist
Jay G. Black, Advertising Review Specialist, Children's Advertising Review Unit
Angela Tiffin, Staff Attorney, Children's Advertising Review Unit
Elana Konstant, Staff Attorney, Children's Advertising Review Unit
Testimonials
Collapse Guidelines & ProceduresGuidelines & Procedures
CARU/NAD/NARB Procedures
Advertising Law Reports
Parent's Guide
Relevant Links
CARU Case Reports
Collapse Children's Food and Beverage Advertising InitiativeChildren's Food and Beverage Advertising Initiative
About the Initiative
Collapse Company PledgesCompany Pledges
Burger King Corp.
Cadbury Adams USA, LLC
Campbell Soup Company
The Coca-Cola Co.
ConAgra Foods, Inc.
The Dannon Company
General Mills, Inc.
The Hershey Company
Kellogg Company
Kraft Foods Global, Inc.
Mars, Inc.
McDonald's USA, LLC
Nestle USA
PepsiCo, Incorporated
Post Foods, LLC
Unilever
More Information
Contact Us
Resources
BBB Progress Report on the First Six Months of Implementation: July-December 2007
Collapse Electronic Retailing Self-Regulation ProgramElectronic Retailing Self-Regulation Program
Electronic Retailing Self-Regulation Program FAQs
ERSP Reports
ERSP Procedures
National Advertising Review Council
National Advertising Review Board
Find a BBB
BBB-WMI E-Lerts (Subscribe or Unsubscribe)
BBB-WMI Staff Directory
BBB-WMI Board of Directors for 2009
BBB-WMI Update Company Report
BBB-WMI Service Area
BBB-WMI Compliment A Business
Request a Quote
BBB-WMI Agency Links
BBB-WMI Automotive Advertising Standards
BBB-WMI Furniture Advertising Guide
BBB-WMI Investment Dues Schedule
BBB-WMI Code of Business Practices
BBB-WMI Name/Logo Violators
BBB-WMI Register with the BBB
Schemes Against Businesses
BBB-WMI Integrity Award - 2008
Collapse For Charities and DonorsFor Charities and Donors
Check Out a Business or Charity
Collapse Charity Reports and StandardsCharity Reports and Standards
List of National BBB Wise Giving Reports
Collapse Charity Accountability StandardsCharity Accountability Standards
Standards for Charity Accountability
Collapse Implementation Guide to BBB Wise Giving Alliance Standards for Charity AccountabilityImplementation Guide to BBB Wise Giving Alliance Standards for Charity Accountability
Standard 1
Standard 2
Standard 3
Standard 4
Standard 5
Standard 6
Standard 7
Standard 8
Standard 9
Standard 10
Standard 11
Standard 12
Standard 13
Standard 14
Standard 15
Standard 16
Standard 17
Standard 18
Standard 19
Standard 20
Index to the Implementation Guide
How Charities Can Enroll
Collapse Charity Complaints and ReviewsCharity Complaints and Reviews
Inquire About a Charity
File A Complaint Against A Charity
Collapse About BBB Wise Giving AllianceAbout BBB Wise Giving Alliance
Collapse Wise Giving Alliance Annual ReportsWise Giving Alliance Annual Reports
2007 BBB Wise Giving Alliance Annual Report
2006 BBB Wise Giving Alliance Annual Report
2005 BBB Wise Giving Alliance Annual Report
2004 BBB Wise Giving Alliance Annual Report
Wise Giving Alliance Staff
Wise Giving Alliance Board of Directors
Collapse Donation FormDonation Form
Wise Giving Alliance State Disclosures
Where is Give.org
Collapse Charity Seal ProgramCharity Seal Program
BBB Charity Seal Holders
Charity Seal Program Sample License Agreement
Charity Seal Program Fee Schedule
Charity Seal Program Applicaiton
Charity Seal Program Information and FAQs
Collapse Resource LibraryResource Library
Wise Giving Guide
BBB Accredited Charity Directory
Collapse Charitable Donor Contributions TipsCharitable Donor Contributions Tips
Charitable Giving
Donating to Police and Firefighter Organizations
Unwanted Direct Mail from Charities and Nonprofits
Donating to Child Sponsorship Organizations
Charity Sweepstakes, Contests and Lotteries
Charitable Donation Tax Deductions
Charitable Donations of Automobiles, Cars and Vehicles
Donating Used Clothes and Household Items
Hurricane Relief Donations
Video Tips
Collapse Charitable Donor Resources, Advice and HelpCharitable Donor Resources, Advice and Help
Charitable Donor Information Resources
News, Information and Resources for Charities
Nonprofit, Charity and Philanthropic Publications and Magazines
Government Agencies
Information and FAQs for Charitable Donors
Wise Giving Alliance House and Senate Testimonies
Collapse BBB-WMI LCR Information & FormsBBB-WMI LCR Information & Forms
BBB-WMI LCR Letter to Local Charities
BBB-WMI LCR Brochure
BBB-WMI LCR Questionnaire for Electronic Filing
BBB-WMI LCR Questionnaire (PDF file for downloading)
BBB-WMI Local Charity Review (LCR) Brochure Request
BBB-WMI Staff Directory
BBB-WMI Board of Directors for 2009
BBB-WMI Agency Links
Collapse About UsAbout Us
Collapse Vision, Mission and ValuesVision, Mission and Values
BBB Standards for Trust
Collapse BBB StructureBBB Structure
BBB-WMI Staff Directory
BBB-WMI Board of Directors for 2007
Frequently Asked Questions
Employment
Annual Reports
Find a BBB
BBB-WMI Staff Directory
BBB-WMI Board of Directors for 2009
BBB-WMI Service Area
BBB-WMI Agency Links
BBB-WMI Speakers Bureau
Collapse News CenterNews Center
BBB-WMI Consumer Alerts
BBB-WMI News Releases
BBB-WMI How To "Tips"
BBB-WMI News Articles
News Archive
Contact Us
Find a BBB
Site Map